Hi,
My PC is a Windows 11 Home version PC in a Workgroup. I was having problems with the PC freezing so I decided to do an in-place installation of Windows. Everything worked great after the installation except for the Connector. My server is a Windows Server 2012r2 Essentials. I have spent three days researching multiple items but I just can't get Connector to install. As soon as I execute the Connector installation program and check the "I have read and accept the license terms", I get "Installation did not succeed. An unexpected error has occurred." I have run sfc /scannow, my PC is up to date on Windows, and I've checked permissions on what I think are key folders.
When I pull the computerconnector.log I see:
[02/26/2025 13:27:05 3590] -------------------------------------------------------------------------------------------------- [02/26/2025 13:27:05 3590] wmain: Start of Computerconnector [02/26/2025 13:27:05 3590] GlobalData::Initialize (192.168.1.73, C:\Users\Chuck\AppData\Local\Temp\MicrosoftEdgeDownloads\5a348f2a-8bab-4e0d-aeda-88356e521dc7\ComputerConnector(192.168.1.73) (1).exe) [02/26/2025 13:27:05 3590] ================================= [02/26/2025 13:27:05 3590] Current Os information: [02/26/2025 13:27:05 3590] Suite = [768] [02/26/2025 13:27:05 3590] Type = [1] [02/26/2025 13:27:05 3590] Architecture = [9] [02/26/2025 13:27:05 3590] IsStarterEdition = [0] [02/26/2025 13:27:05 3590] IsHomeSku = [1] [02/26/2025 13:27:05 3590] Major = [10] [02/26/2025 13:27:05 3590] Minor = [0] [02/26/2025 13:27:05 3590] Build = [26100] [02/26/2025 13:27:05 3590] SPMajor = [0] [02/26/2025 13:27:05 3590] SPMinor = [0] [02/26/2025 13:27:05 3590] ================================= [02/26/2025 13:27:05 3590] ExpandEnvironmentStrings return (C:\WINDOWS\Temp\ClientDeploymentTempFiles\) [02/26/2025 13:27:05 3590] SetPackageDlcUrl: .NET url is set to http://go.microsoft.com/?linkid=9816306 [02/26/2025 13:27:05 3590] SetPackageDlcUrl: Connector url is set to http://go.microsoft.com/fwlink/p/?LinkId=799487 [02/26/2025 13:27:05 3590] wmain: Calling Computerconnector::ShowWizard() [02/26/2025 13:27:05 3590] CComputerconnector::ShowWizard: Initializing common controls [02/26/2025 13:27:05 3590] CComputerconnector::ShowWizard: Done initializing common controls [02/26/2025 13:27:05 3590] Displaying the wizard [02/26/2025 13:27:05 3590] CComputerconnector::WelcomeDlgProc: IDD_PROPPAGE_WELCOME Page Initialization [02/26/2025 13:27:05 3590] Current user default UI lang setting is 1033 [02/26/2025 13:27:05 35f0] CComputerconnector::Run: Installation is ready to run [02/26/2025 13:27:08 3590] CComputerconnector::TaskDlgProc: IDD_PROPPAGE_TASKS Page Initialization [02/26/2025 13:27:08 38e4] CComputerconnector::RunTasks: Running Task: Id=-1 Description=Detecting the current system requirements... Index= 0 [02/26/2025 13:27:08 3590] CComputerconnector::TaskDlgProc: DIALOG_UPDATE: Running [02/26/2025 13:27:08 38e4] CMsi::IsMsiInstalled: MsiQueryProductState for ProductCode {21E49794-7C13-4E84-8659-55BD378267D5} returned -1 [02/26/2025 13:27:08 3590] CComputerconnector::TaskDlgProc: DIALOG_TASK_PROGRESS: Task Description: Detecting the current system requirements... [02/26/2025 13:27:08 38e4] CMsi::IsMsiInstalled: MsiQueryProductState for ProductCode {46DCED50-3A1D-4EF4-94F0-45F2681E3D70} returned -1 [02/26/2025 13:27:08 38e4] CMsi::IsMsiInstalled: MsiQueryProductState for ProductCode {C1E4D639-4A33-4314-809E-89BD0EF48522} returned -1 [02/26/2025 13:27:08 38e4] Connector installation state is 1 [02/26/2025 13:27:08 38e4] CComputerconnector::RunTasks: Running Task: Id=-1 Description=Downloading .NET Framework 4.5... Index= 1 [02/26/2025 13:27:08 38e4] CComputerconnector::RunTasks: Running Task: Id=-1 Description=Installing .NET Framework 4.5... Index= 2 [02/26/2025 13:27:08 38e4] CComputerconnector::RunTasks: Running Task: Id=-1 Description=Downloading the Connector... Index= 3 [02/26/2025 13:27:08 38e4] CComputerconnector::RunTasks: Running Task: Id=-1 Description=Installing Windows Server Essentials Connector... Index= 4 [02/26/2025 13:27:08 38e4] CComputerconnector::RunTasks: Running Task: Id=-1 Description=Starting the Windows Server Essentials Connector setup... Index= 5 [02/26/2025 13:27:08 38e4] CComputerconnector::RunTasks: Task Id=-1 Description=Starting the Windows Server Essentials Connector setup... Failed [02/26/2025 13:27:08 38e4] CComputerconnector::Run: RunTasks: 0x80070002 [02/26/2025 13:27:08 3590] CComputerconnector::TaskDlgProc: DIALOG_TASK_PROGRESS: Task Description: Downloading .NET Framework 4.5... [02/26/2025 13:27:08 3590] CComputerconnector::TaskDlgProc: DIALOG_TASK_PROGRESS: Task Description: Installing .NET Framework 4.5... [02/26/2025 13:27:08 3590] CComputerconnector::TaskDlgProc: DIALOG_TASK_PROGRESS: Task Description: Downloading the Connector... [02/26/2025 13:27:08 3590] CComputerconnector::TaskDlgProc: DIALOG_TASK_PROGRESS: Task Description: Installing Windows Server Essentials Connector... [02/26/2025 13:27:08 3590] CComputerconnector::TaskDlgProc: DIALOG_TASK_PROGRESS: Task Description: Starting the Windows Server Essentials Connector setup... [02/26/2025 13:27:08 3590] CComputerconnector::TaskDlgProc: DIALOG_UPDATE: FatalError [02/26/2025 13:27:08 3590] CComputerconnector::ErrorDlgProc: IDD_PROPPAGE_ERROR Initialization [02/26/2025 13:27:11 3590] wmain: End of Computerconnector: hr=0x80004005 [02/26/2025 14:36:01 899c] --------------------------------------------------------------------------------------------------
I'm scratching my head and looking for any advice that will help me install this.
Thank you in advance.
Chuck
NOTE: I picked the closest Tags to my problem because I didn't find an exact fit.
Windows Server 2012 R2 Essentials is outdated and no longer supported. The error you see is .Net related and need to be fixed in the code of the Connector software but that will never happen.
Thank you for your reply. However, it was working before the in-place installation and it's working on other PC's with the same Windows build. Do you see any workarounds?
Can you post the output of ipconfig /all from that W11?
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