I'm trying to connect with MSRA (Windows Remote Assistance) to another PC in our organization in the same domain and is working untill i try to take control of the PC. Then i get the message:
Control of the remote computer is not allowed. Settings on the computer of the person you are trying to hel are preventing you from taking control.
I have proceed with all the necessary changes in the GPO policy and on the users PC.
Any suggestions are welcome
Can you run a 'gpresult /h result.htm' and check if all policies are applied?
Hello. Yes i did and all the policies are applied.
Thank you for the suggestion
Can you check the results for any info why this is denied? You may have something in the that causes this.