We have been able to connect to an Essentials 2012 R2 network without problem for a quite some time. Today, however, when the client users tried to connect, they have all gotten the message "Reconnecting, the connection has been lost." RWA then attempts to reconnect, and the message box shows a counter going up in seconds. The connection is reset, then then the whole process occurs again (i.e., the connection is lost, then re-established, etc.). I tried this on a connection to their server and had the same results.
Any suggestions will be greatly appreciated. With the COVID-19 medical situation, everyone is working at home remotely so the problem is significant. No one can work.
John
Here is an additional error message we received when trying to connect to the server (after logging in to RWA):
Remote Desktop Connection
Your computer can't connect to the remote computer because the Remote Desktop Gateway server is temporarily unavailable. Try reconnecting later or contact your network administrator for assistance.
You need to check if the RDP Gateway service on your server is started. If that is case but you still cannot connect do this:
Thanks Mariette. It appears that this disconnection loop was caused by an aging, malfunctioning Comcast gateway/router. The problem has gotten much less frequent after a "refresh" signal was sent to the router from Comcast. They are planning to install a newer router model this afternoon, which concerns me.
Like many businesses today, all of our staff works from home via a Remote Web Access connection to their workstation. Do you have any advice for how to conserve RWA with minimal problems when the router is changed?
Thanks again.