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SBS2008 -> Server 2016: migration Step 13.10: Installed product does not match the installation source(s)

c:\Program Files\Microsoft\Exchange Server\Bin>setup.com /mode:uninstall

Welcome to Microsoft Exchange Server 2007 Unattended Setup

Preparing Exchange Setup

The following server roles will be removed
    Mailbox Role
    Client Access Role
    Hub Transport Role
    Management Tools

Performing Microsoft Exchange Server Prerequisite Check

    Mailbox Role Checks              ......................... COMPLETED
    Client Access Role Checks        ......................... COMPLETED
    Hub Transport Role Checks        ......................... COMPLETED
    Organization Checks              ......................... COMPLETED

Configuring Microsoft Exchange Server

    Mailbox Server Role              ......................... COMPLETED
    Client Access server role        ......................... COMPLETED
    Hub Transport Server Role        ........                  34%

-- At this point, a dialog pops up: 

Windows Installer

The installed product does not match the installation source(s).  Until a matching source is provided or the installed product and source are synchronized, this action can not be performed.

Use source: 

C:\Program Files\Microsoft\Exchange Server\TransportRoles\agents\Hygiene\

-- Is there a way around this?  Is it ok to cancel?

asked01/15/2018 02:20
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Last Activity 03/20/2019 14:33

2 Answer(s)

  • Mariette Knap

    Microsoft MVP

    Hello Bill,

    Yes, it is no problem to cancel because you can restart the uninstall later. Please, run Get-TransportAgent to see what is blocking the uninstall.

    Get-TransportAgent

    If this lists some antivirus agent from your antivirus software run.

    Get-TransportAgent | Uninstall-TransportAgent

     

    answered 01/15/2018 07:05
    Add Comment
    User

    After canelling...

    Configuring Microsoft Exchange Server

        Hub Transport Server Role        ......................... FAILED
         Unable to remove product with code 93fcff43-49e2-4ae5-9ad4-0256878ab886. Th
    e installation source for this product is not available. Verify that the source
    exists and that you can access it. Error code is 1612.
     

    I tried this -- 

     

    [PS] C:\Windows\system32>Get-TransportAgent

    Identity                                           Enabled         Priority
    --------                                           -------         --------
    Connection Filtering Agent                         True            1
    Content Filter Agent                               True            2
    Sender Id Agent                                    True            3
    Sender Filter Agent                                True            4
    Recipient Filter Agent                             True            5
    Protocol Analysis Agent                            True            6


    [PS] C:\Windows\system32>Get-TransportAgent | Uninstall-TransportAgent

    Confirm
    Are you sure you want to perform this action?
    Uninstalling Transport agent "Connection Filtering Agent". A service restart is
     required for the change to take effect.
    [Y] Yes  [A] Yes to All  [N] No  [L] No to All  [S] Suspend  [?] Help
    (default is "Y"):A
    WARNING: The following service restart is required for the change(s) to take
    effect : MSExchangeTransport
    WARNING: The following service restart is required for the change(s) to take
    effect : MSExchangeTransport
    WARNING: The following service restart is required for the change(s) to take
    effect : MSExchangeTransport
    WARNING: The following service restart is required for the change(s) to take
    effect : MSExchangeTransport
    WARNING: The following service restart is required for the change(s) to take
    effect : MSExchangeTransport
    WARNING: The following service restart is required for the change(s) to take
    effect : MSExchangeTransport

    and reattempted the uninstall...

    c:\Program Files\Microsoft\Exchange Server\Bin>setup.com /mode:uninstall

    Welcome to Microsoft Exchange Server 2007 Unattended Setup

    Preparing Exchange Setup

    The following server roles will be removed
        Mailbox Role
        Client Access Role
        Hub Transport Role
        Management Tools

    Performing Microsoft Exchange Server Prerequisite Check

        Organization Checks              ......................... COMPLETED

    Configuring Microsoft Exchange Server

        Hub Transport Server Role        ........                  34%

    -- At this point, a dialog pops up again: 

    Windows Installer

    The installed product does not match the installation source(s).  Until a matching source is provided or the installed product and source are synchronized, this action can not be performed.

    Use source: 

    C:\Program Files\Microsoft\Exchange Server\TransportRoles\agents\Hygiene\

    Suggestions at this point?  Thanks for your help!

     

    Mariette Knap

    Microsoft MVP

    Do you have any antivirus software installed for Exchange on that server? Are all Exchange Services started and did you start the uninstall as the build in Administrator?

    replied 01/19/2018 15:11
    Mariette Knap

    Microsoft MVP

    Can you run 

    Get-Command ExSetup | ForEach {$_.FileVersionInfo}

    from an elevated Exchange Management Shell and post the output? If you are going to run the uninstall make sure you closed the Exchange Shell.

    replied 01/19/2018 15:27
    User

    [1/19/2018 9:24:16 AM] [2] Beginning processing.
    [1/19/2018 9:24:16 AM] [2] Property 'PackageName' is 'ASEntSig.MSI'.
    [1/19/2018 9:24:16 AM] [2] Removing MSI package with code '93fcff43-49e2-4ae5-9ad4-0256878ab886'.
    [1/19/2018 9:24:58 AM] [2] [ERROR] Unexpected Error
    [1/19/2018 9:24:58 AM] [2] [ERROR] Unable to remove product with code 93fcff43-49e2-4ae5-9ad4-0256878ab886. The installation source for this product is not available. Verify that the source exists and that you can access it. Error code is 1612.
    [1/19/2018 9:24:58 AM] [2] [ERROR] The installation source for this product is not available. Verify that the source exists and that you can access it
    [1/19/2018 9:24:58 AM] [2] Ending processing.

    replied 01/19/2018 15:28
    Mariette Knap

    Microsoft MVP

    Looks a lot like this thread Service pack 3 installation error. Maybe that helps but if you still can't get Exchange uninstalled I would like to help you outside of the forum but that will be at the earliest Sunday after 2 PM CET

    replied 01/19/2018 15:34
    Mariette Knap

    This looks even closer but does not offer a solution you can use Exchange 2007 Hub Transport can't uninstall

    replied 01/19/2018 15:36
    User

    Thanks for you help. 

    The server did not have any AntiVirus software integrated with Exchange.  I never actually used the Exchange server except for SBS reports.  My users are using Google mail.

    The only Exchange service still showing is: Microsoft Exchange Active Directory Topology Service - and it's running. (tried the uninstall with and without it running - same result)

    I tried removing the Watermark key in the registry and it made another error with even less info, so I put the key back.

    I searched the file system for ASEntSig.MSI - but could not find it.

    Here is the output from : 

    [PS] C:\program files\Microsoft\Exchange Server\bin>Get-Command ExSetup | ForEac
    h {$_.FileVersionInfo}

    ProductVersion   FileVersion      FileName
    --------------   -----------      --------
    08.03.0485.001   08.03.0485.001   C:\Program Files\Microsoft\Exchange Server...

    The Exchange Management shell was closed. 

    Sunday after 2 CET is fine.  The server's still operational and not causing any problems.

    replied 01/19/2018 15:58
    Mariette Knap

    Bill, how are you doing on this? Do you still need my help?

    replied 01/21/2018 13:10
    User

    Hi Mariëtte -- I have not been able to get the uninstall of Exchange to work.  Any suggestions are welcome.

    replied 01/21/2018 13:12
    Reply
    replied 01/19/2018 14:50
  • Mariette Knap

    Microsoft MVP

    Connected to the server Bill was working on and removed all Exchange entries in the AD with ADSIEdit. Now the server can be demoted.

    answered 01/23/2018 12:31
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